Frequently Asked Questions

Welcome to the FAQs page of AquAuction. Below, we have compiled a list of commonly asked questions to assist you with your inquiries in a more efficient manner.

Searching for Products

To locate products on our website, utilize the search bar located at the top of every page. Simply input the product name or relevant keywords. We recommend using general descriptors for broader search results. Narrow your search by including more specific keywords. Upon finding a product of interest, click on its name or image to view detailed information.

Understanding Buyer Protection

Our buyer protection is a comprehensive set of assurances, providing you with a secure and confident shopping experience. This protection covers scenarios such as:

  • Non-receipt of an item within the seller’s guaranteed timeframe.
  • Receipt of an item that is not as described.

Visiting Our Facilities

We regret to inform you that personal visits to our warehouse, office, or fish breeding facilities are currently not permitted. Our operations are streamlined for efficient mail-order processing to expedite order deliveries. For any inquiries, our customer support team is readily available to assist you.

Order Tracking

Upon dispatch of your order, you will receive an email confirmation containing a tracking number and a link. This enables you to monitor the progress and location of your shipment until it arrives.

Accepted Payment Methods

We accept a variety of payment options, including major credit cards (Visa, MasterCard, and American Express), PayPal, and other secure online payment methods. All transactions are encrypted for security.

International Shipping Availability

Presently, our shipping services for live stock are limited to within the UK, and international shipping is not available. During checkout, UK addresses can be selected from the available options. Shipping durations may vary based on location within the UK. For further information on shipping, please contact our customer support team. We apologize for any inconvenience and appreciate your understanding.

Return Policy

Your satisfaction is important to us. If you are not entirely satisfied with your purchase, our return policy permits returns within 15 days of receipt for a refund or exchange. For detailed instructions and conditions, please visit our return policy page.

Contacting Customer Support

Our customer support team is prepared to assist with any questions or concerns. Contact us through the Contact Us page on our website, where you will find a contact form and our email address. We strive to respond to all inquiries within 24–48 hours.

For questions not addressed in this FAQ, please feel free to reach out to us, and we will be more than happy to assist you.